It is said that an economist is someone who sees something that works in practice and wonders whether it works in theory. Twitter clearly works in practice – and if you want practical advice, watch , or read her . I’ve learned a lot from talking to her and others about this phenomenon, and I wanted to write about some theories that help me understand it.
Flow
At it heart Twitter is a – it doesn’t present an unread count of messages, just a list of recent ones, so you don’t have email’s inbox problem – the implicit pressure to turn bold things plain and get that unread number down. Instead, you can dip in and out of it, when you have time, and what you see is notes from people you care about.
Faces
Indeed, what you see are the of people you know with the notes they wrote next to them. This taps into deep mental structures that we all have to looks for faces and associate the information we receive with people we decide to trust, through what we feel about them. This is also why automated tweets not by them are so obtrusive, as they break the trust. Using is even more pernicious, as ads are by definition recommendations from people we don’t trust.
Phatic
The key to Twitter is that it is phatic – full of social gestures that are like apes grooming each other. Both Google and Twitter have little boxes for you to type into, but on Google you’re looking for information, and expecting a machine response, whereas on Twitter you’re declaring an emotion and expecting a human response. This is what leads to unintentionally ironic newspaper columns bemoaning public banality, because they miss that while you don’t care what random strangers feel about their lunch, you do if its your friend on holiday in Pompeii. This is something it shares with Facebook and other social networks, but this brings me to another key difference, which is asymmetric connections.
Following
Historically, web fora were open to anyone, leading to the , where showed up and spoiled things.
Social network sites changed this by requiring mutual agreement on friendship, thereby making a natural in-group area where you only saw your friends’ comments. This also created a venue for the phatic behaviour, but it was rather self-limiting, as you ended up with piles of friend requests from vaguely unfamiliar people that it feels rude to ignore, creating another inbox problem.
This is analogous to the pre-web hypertext systems that insisted every link would be bidirectional, thereby preventing the power-law distributed link structure that builds a small-world network to connect the web and provides the basis for Pagerank. Being able to link to something without it having to give you permission by linking back is what enabled the web to grow.
Making following asymmetric is similarly freeing for social relationships – it means you can follow authors or film stars without drowning them in friend requests, and get the same phatic with them that you get from friends.
Publics
The idea of Following means that the natural view we see on Twitter is different for each of us, and is of those we have chosen to hear from. In effect we each have our own view of the web, our own public that we see and we address.
The subtlety is that the are semi-overlapping – not everyone we can see will hear us, as they don’t necessarily follow us, and they may not dip into the stream in time to catch the evanescent ripples in the flow that our remark started. However, as our view is fo those we choose to follow, our emotional response is set by that, and we behave more civilly in return.
For those with Habermas’s assumption of a this makes no sense – surely everyone should see everything that anyone says as part of the discussion? In fact this has never made sense, and in the past elaborate systems have been set up to ensure that only a few can speak, and only one person can speak at a time, because a speech-like, real-time discourse has been the foundational assumption.
Too often this worldview has been built into the default assumptions of communications online; we see it now with decrying the use of in the same tones as 19th century politicians defended hustings in rotten boroughs instead of secret ballots. Thus the tactics of shouting down debate in town halls show up as the baiting and trollery that make YouTube comments a ; when all hear the words of one, the conversation often decays.
Mutual media
The alternative model is one that is less familiar, yet is all around us – the spontaneous order that emerges from people communicating in parallel. We know this from , and are starting to see it harnessed in projects like Wikipedia that present a dynamic cultural consensus. What shows up in Twitter, in blogs and in the other ways we are connecting the loosely coupled web into flows is that by each reading whom we choose to and passing on some of it to others, we are each others media, we are the synapses in the global brain of the web of thought and conversation. Although we each only touch a local part of it, ideas can travel a long way.
Small world networks
This seems counter-intuitive too—we’re used to the idea of having an institution tell us what is news—but that is really a left-over anomaly from . In fact, social connections are a small-world network, that has the
property that it is both locally connected, but can be traversed globally in a small number of jumps. Although online social networks are often of real world ones, they share this feature, and Twitter amplifies it with both a low propogation delay and the enforced brevity that makes both writing and reading rapid.
As we are working to generalise the ideas seen in Twitter and similar sites through the work, I find it helps me to think about these underlying theories.
I just love this quote: “The key to Twitter is that it is phatic – full of social gestures that are like apes grooming each other.”